They hang up and tap the next result. The AI receptionist answers incoming calls, follows the rules you approve, captures the lead, confirms you cover the address, and books the next step when your workflow allows it. It does not diagnose, does not improvise, and does not pretend to be a person.
It is a managed voice assistant that answers your incoming calls and follows a call flow you approved in advance. It gathers the customer and property details, confirms service-area fit, handles common questions, routes the call, takes messages, and books approved appointment types.
What it is not is a replacement for your office or your technicians. It will not identify an infestation, recommend a treatment, give safety advice, or quote work that needs an inspection. Those calls get captured and handed to a person.
Standalone it is $497 per month with no setup fee, no minimum term, and 30 days' notice to cancel. It is included at no extra cost on Growth and Dominate. See how it's priced.
Pest demand ignores office hours. People find termites after dinner, hear rodents at night, and spot bed bugs the day before a trip. Those calls are worth more than the ones at 10am, and they are the ones that go to voicemail.
Two paths from here. Voicemail, where the customer hangs up and calls the next company, and your team starts Wednesday with no idea it happened. Or the call gets answered, the address gets confirmed, the details get captured, and the office opens to a complete lead record and a booked inspection.
After-hours is the obvious gap. These four are the ones owners tend to discover only when they go looking.
Termite swarm season, first mosquito heat, a storm week. Volume triples for eleven days and the second and third callers get a busy signal nobody logs.
One note has an address and no pest. The next has a pest and no callback number. The tech shows up without knowing whether it's a crawl space or a second floor.
Do you come out here. What are your hours. What does an inspection cost. Can someone come Thursday. That is time not spent on the customers who need judgment.
Messages in voicemail, notes on a pad, transfers that failed silently, and bookings that live in someone's head. No disposition, so no way to find the leak.
The customer reached out. The opportunity was real. Another company answered first, and nothing in your reporting will ever show it.
Configured around your services, service area, hours, pricing guidance, calendar, routing, and escalation preferences. Five stages, every call.
Nights, weekends, holidays, business hours, and overflow when the office line is tied up.
What the caller is dealing with, what kind of property, where it is, and what they are asking for.
Approved services, ZIP codes, property rules, and the pricing guidance you allow it to share.
Book an approved appointment type, transfer the call, or take a flagged message. Always a next step.
Lead details, disposition, booking status, and what the office needs to do about it.
A phone conversation cannot replace an inspection, and a system that pretends otherwise creates liability you do not want. The boundaries are built in, not left to the model's judgment.
If a caller asks whether they are talking to AI, it says yes. That is not a setting you can turn off, and any vendor who offers to is handing you a problem rather than a feature.
It absorbs the repetitive and after-hours volume. Your team keeps exceptions, technical questions, complaints, and everything that needs judgment.
Disclosure and call recording follow a setup that has been through legal review, then get configured to your requirements. Note that outbound AI calling is a different animal entirely: unsolicited outbound can trigger federal and state consent, identification, opt-out, and recordkeeping obligations. This service is built for calls your customers start. If you want outbound, it gets its own compliance review first.
Qualified caller asks for a person. Transfers on your approved office or branch route.
Approved appointment type. Offers available times and sends the confirmation.
Question needs an inspection or judgment. Captures the context and flags the right person.
The system cannot confidently finish the call. Uses the fallback rule instead of improvising.
Answers truthfully, every time, and continues the call.
The goal is not a machine that sounds impressive. It is a caller who gets a clear next step without your technicians losing control of the technical answers.
| What matters | Aura AI Pro | Voicemail | Generic answering service |
|---|---|---|---|
| Availability | Around the clock | Records, does not respond | Varies by plan and hours |
| Pest control context | Built around your services, area, and workflow | None | Generic script |
| Qualification | Approved questions for fit, location, concern, urgency | Whatever the caller volunteers | Name and number, usually |
| Appointment booking | Books approved types when the workflow allows | No | Usually waits for your office |
| Live transfer | Routes on your configured logic | No | Often disconnected from your rules |
| Technical boundaries | Will not diagnose or recommend treatment | Nothing to get wrong | Depends on the agent |
| Consistency | Same approved flow on every call | Consistently nothing | Varies by person and shift |
| Visibility | Details, disposition, and next action captured | A message box | Call logs, rarely tied to outcomes |
| Typical cost | $497/moFlat, no minimum term | $0Plus the jobs | Per call or minuteRises with your busy season |
The receptionist can only be as good as the decisions you have already made about how calls should go. If those are undocumented, that is the first job.
Nothing goes live until you have heard it and signed off on what customers will experience.
Call volume, missed-call risk, office hours, service area, services, booking process, routing, the phone system you already have, and where callers are currently dropping out. You keep the findings whether you hire us or not.
Greeting, questions, service rules, pricing guidance, transfer routes, calendar logic, message handling, escalation, disclosure, and what the office needs at handoff.
You call it yourself and try to break it. You approve the customer-facing experience and confirm the fallback rules. After launch we tune it using real call outcomes, not assumptions.
Most of the build time goes into edge cases: what happens when the caller is outside the service area, when they are already a customer, when they are angry, and when the question has no approved answer.
Flat monthly rate, not per call or per minute, so your busy season does not become a surprise invoice. Run it on its own, add it to SEO Starter, or get it at no extra cost inside Growth and Dominate.
AI receptionist standalone. No setup fee, no minimum term, 30 days' notice to cancel. Includes 24/7 answering, approved call flows, lead qualification, appointment booking, live transfer during configured hours, flagged messages, and captured call details.
Growth and Dominate carry a $1,000 setup fee due at signing and a 6-month minimum, with monthly billing starting at delivery. Ad spend is not included in any plan. We do not sell territory exclusivity, and we tell you who else we work with near your service area before you sign.
If the answer here is not enough, ask on the call. We would rather lose a deal than oversell one.
Thirty minutes. We will look at your call coverage, hours, routing, booking process, after-hours path, and where callers are dropping out. You keep the findings either way.
Or call (830) 644-3353 · $497/mo standalone · No setup fee · No minimum term